At DLI, we’re committed to helping you succeed in your studies. Whether you’re looking for academic guidance, IT help, English support, or adjustments for disability and inclusion, our Student Support team is here to guide you.
Do you need some academic Help?
Contact usI need to see a counsellor, who do I go to for support?
Contact usConcerned about a student? – Complete the Student Cause for Concern Form
Complete formYour Student & Academic Services team is the starting point for information and access to a range of services, including program advice to support you with your studies.
We can:
Visit us at Student Connect
Call +62 811-2024-0447, Monday to Friday 8:30am – 5:30pm
Send us an email to book an appointment at student support
Improving your English skills can make a big difference in your academic confidence. Our Learning Support team offers tailored help to build tools and strategies for success.
We support you with:
Send us an email to book an appointment at student support – academic support
We offer a range of support services for students with health or mental health conditions that impact their studies.
If disability, health or mental health affects your studies and participation in university life, our Student & Academic Services team can support you.
We aim to remove educational barriers by offering tailored support, including accessible forms of study materials, flexibility with submission dates and exam adjustments. The support offered may be temporary, on-going or permanent.
To discuss your eligibility for support and the types of accommodation that can be made for you contact academic support or visit us at Student Connect.
We offer:
Throughout your studies, you will encounter a range of assignments, each with its own structure, expectations, and academic conventions. Our Learning Advisers are here to help you navigate your assessment with confidence.
They can:
Whether you are aiming to improve your grades or just need help getting started, we are here to guide you.
Faculty / Teacher consultation
In addition to small, interactive classroom sessions, all University teaching staff are available for face-to-face student consultation on campus each week. If you are looking to build greater understanding of a particular module during your studies, you are encouraged to join a consultation individually, or as a group.
No matter your assignment challenges, we encourage you to meet with our team.
Visit us at Student Connect
Call +62 811-2024-0447, Monday to Friday 8:30am – 4:30pm
Send us an email to book an appointment at academic support
If you feel dissatisfied with any aspect of your studies or experience, you have the right to raise a complaint.
Steps include:
Student Cause for Concern Form or visit our Student Services to tell us why you are concerned about a student. We can help them get the right support
Your safety is our priority. If you feel unable to keep yourself safe, please phone 110 for emergency help.
If you are on campus, call 110 for the emergency services. Afterwards, please call +62 811-2024-0447 for Security Reception to let them know (this is to ensure they can direct the emergency services appropriately on arrival). If you are unable to use a phone, speak to Student Services at Student Connect.
For Emergency Services please call
If you’ve witnessed or experienced behaviour or communication from someone that has caused you fear, offence or distress, you can contact Student Services for help, advice or to make a report.
We’re happy to talk to staff, students and visitors and we evaluate all incidents and communication.
For non-urgent support
If it’s not an emergency but you would like to speak to an advisor quickly, please contact our Support Services Team via WhatsApp at +62 811-2024-0447 Monday to Friday 8:30am – 4:30pm
